Workforce manager

Overview EXL is hiring an MIS Analyst / RTA Team Leader Ready to lead from the front and make real-time impact Responsibilities Lead and elevate the RTA function and team performance Monitor SLA, AHT, adherence and take immediate, high-impact actions Turn data into clear insights and strategic decisions Partner with stakeholders to drive operational excellence Qualifications 2+ years’ experience in analysis & reporting Strong exposure to telephony & WFM platforms Advanced Excel skills + Power BI & Power Automate Ability to analyze, visualize & transform data into insights Strong team leadership & stakeholder management Must be able to work USA hours Strong analytical thinking & decision-making under pressure Ability to thrive in a fast-paced, high-performance environment Why This Be at the centre of operations where your insights directly influence performance, efficiency, and success in real time. How to Apply Step up, stand out, and make your impact count. Apply now. #J-18808-Ljbffr