Workforce Supervisor

POSITION DESCRIPTION

Job title: Workforce Supervisor
Site: Beta, Work On Site
Reporting to: Workforce Manager

Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world.

A SNAPSHOT OF YOUR ROLE

• Organize and direct the daily activities related to the operation of the call center.
• Responsible for managing, training and guiding analysts in performing their duties.
• Provide support, reports and resolve issues and complaints regarding Workforce Management processes.
• Monitor call center performance and analyze reports.
• Recommend plans of actions to ensure efficiency on call center operations.
• Manage and direct the dail...