Job Description

NTT Ford Richardsbay is looking for a workshop manager to join our team. A Service Manager is responsible for running the workshop/service department efficiently, ensuring customer satisfaction, managing technicians and advisors, meetings and financial targets.

Requirement

  • Vehicle diagnostics and repairs
  • workshop operations
  • Warranty processes
  • Dealer Management Systems
  • Ford service procedures and OEM standards

Daily Responsibility

  • Manage technicians and service advisors
  • Ensure quality repairs and customer satisfaction
  • Control workshop workflow and capacity
  • Ensure health & safety compliance
  • Maintain Ford brand standards

Important Personal Traits

  • Strong communication skills
  • Problem-solving ability
  • Customer-focused mindset
  • Ability to work under pressure
  • Professional...

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