Job Description
Job Duties:
+ Day to Day application support incidents tracking and managing end user communication on ticket updates
+ Application support Ticket fixes and closure as per priority and defined SLA
+ Engage in onsite client discussions, CAB meetings relating to ticket discussion and closure
+ Work closely with IT Managers and business teams to mitigate ticket issues and risks.
+ Work closely with offshore support team, integration systems teams to manage the overall ticket backlogs and resolution
Skills:
+ 6+ years of experience in working in .NET application support with SLA and KPIs
+ Experience in design, develop, Code and Unit Test web and desktop-based applications written in .Net framework starting from 4.x and above
+ Strong analytical skills to understand a given requirement and provide work estimates.
+ Should have good understanding of web servers such as IIS...
+ Day to Day application support incidents tracking and managing end user communication on ticket updates
+ Application support Ticket fixes and closure as per priority and defined SLA
+ Engage in onsite client discussions, CAB meetings relating to ticket discussion and closure
+ Work closely with IT Managers and business teams to mitigate ticket issues and risks.
+ Work closely with offshore support team, integration systems teams to manage the overall ticket backlogs and resolution
Skills:
+ 6+ years of experience in working in .NET application support with SLA and KPIs
+ Experience in design, develop, Code and Unit Test web and desktop-based applications written in .Net framework starting from 4.x and above
+ Strong analytical skills to understand a given requirement and provide work estimates.
+ Should have good understanding of web servers such as IIS...
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