08 - Specialist, IT Solutions

Req ID:
Region: Americas
Country: Mexico
State/Province: Nuevo Leon
City: Monterrey
**General Overview**:
**Functional Area**:Information Technology (ITM)
**Career Stream**: IT Solutions (SOLN)
**Role**:Specialist (SPE)
**Job Title**:Specialist, IT Solutions
**Job Code**:SPE-ITM-SOLN
**Job Level**: Band 8
**Direct/Indirect Indicator**: Indirect
**Summary**:
**Detailed Description**:
Performs tasks such as, but not limited to, the following:
- Engage with community to explore opportunities for the use of IT solutions
- Gather and document business requirements
- Work with various IT teams to develop and deliver IT solutions
- Respond to system problems by analyzing the issue and determining the next course of action
- Provide system training to end users
- Participate in and lead various IT projects as required
**Knowledge/Skills/Competencies**:
- Strong customer service orientation
- Leadership and teamwork skill...