1476- IT Support Technician – Tier 2 (Advanced Administration & Escalation)

At Softgic, we work with the most talented individuals—those who create, those who love what they do, and those who give 100% because that’s our #Coolture. Join us in our mission to make life easier through technology and become part of our team as a IT Support Technician – Tier 2 (Advanced Administration & Escalation).

Responsibilities

• Administer Exchange Online, Active Directory, SharePoint, and related permissions.
• Perform advanced troubleshooting for Material, Zoom, RingCentral, and Caller Verify.
• Configure and maintain RingCentral call queues, groups, licensing, and site business hours.
• Configure and manage PrinterCloud, including driver profile creation, driver deployments, membership assignments, and coordination of static IPs with Network Services.
• Manage and support ShareFile, assisting users with access, data transfers, and permission management.
• Administer and support Monday.com, including user p...