Job Description
At Softgic, we work with the most talented individuals—those who create, those who love what they do, and those who give 100% because that's our #Coolture. Join us in our mission to make life easier through technology and become part of our team as a IT Support Technician – Tier 1 (Frontline Operations).
Responsibilities:
Handle password resets, MFA enrollments, and identity verification using Caller Verify.
Manage Active Directory attributes, group memberships, and folder permissions.
Assist with RingCentral user setup and basic call handling configurations.
Support and troubleshoot Cloudflare VPN connectivity to ensure secure access to company resources.
Transfer and configure user data on new devices using Cloudflare and OneDrive.
Troubleshoot Windows 11 endpoint issues, including logon problems, performance, hardware, and configuration issues.
Provide application support for standard office tools such as Microsoft 365, Zoom, Teams, Microsoft Edge, Island Br...
Responsibilities:
Handle password resets, MFA enrollments, and identity verification using Caller Verify.
Manage Active Directory attributes, group memberships, and folder permissions.
Assist with RingCentral user setup and basic call handling configurations.
Support and troubleshoot Cloudflare VPN connectivity to ensure secure access to company resources.
Transfer and configure user data on new devices using Cloudflare and OneDrive.
Troubleshoot Windows 11 endpoint issues, including logon problems, performance, hardware, and configuration issues.
Provide application support for standard office tools such as Microsoft 365, Zoom, Teams, Microsoft Edge, Island Br...
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