Job Description

Responsibilities:

Case Management

  • Manage own case load effectively.

  • Ensure that lifecycle of each Service Desk active case is managed effectively and line with the Charterhouse Group procedures and appropriate SLTs.

  • Effectively record, document and communicate workarounds, resolutions and known errors to relevant support teams, colleagues and customers.

    • Supplier Management

  • Effectively manage supplier relationships in best interest of Charterhouse Group and Charterhouse Group customers.

  • Co-ordinate activities with 3rd parties to ensure timely resolution of Service Desk workload.

  • Provide clear and accurate instructions and information Service Desk 3rd parties and other Charterhouse Group teams to limit re-work and Service Desk deliver consistently excellent results.

  • Effectively manage RMA and replacement parts as per the customers maintenance agreement
    • 01702 567 302

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