Job Description

1st Line IT Support Analyst

Permanent

Location: Shipley (Flexible working hours: 8:00-4:30 or 9:00-5:30)

Salary: up to £28,500 dependent on experience

On-Call: Participation in an out-of-hours on-call rota once ready (additional pay)

Industry: Utilities

About the Client

Our client are a leading UK provider of smart, sustainable heat-network solutions, specialising in end-to-end services for local authorities, housing associations, and private developers. With decades of experience, their expertise ranges from design and build through to operation, metering, billing, and optimisation. Their mission centres on driving energy efficiency, reducing carbon, and delivering reliable, affordable heat for residents.

How you’ll spend your day

You’ll be the first point of contact for IT support across the business, helping colleagues stay productive and supported. Working through a JIRA Service Desk, as well as via phone, email, and fa...

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