Job Description

About the Role

You will work within the Service Management team, providing support to over 2500 employees. We are looking for someone who can demonstrate experience of working in a service desk or technical support environment. As a successful and growing organisation, our employees are often very technically skilled, and expect great service. We expect our IT Support Technicians to be able to think on their feet, apply learning from multiple sources and be highly organised.

Responsibilities will include:

  • Installation, configuration and deployment of PCs and Apple Macs
  • Updating internal IT systems including the helpdesk tickets, asset records and technical documentation
  • Resolve 1st line IT Support requests
  • Where required, raising orders for new hardware and software
  • Onboarding of new starters including ensuring equipment is couriered to them when they commence employment.
  • IT operations activities including proactiv...

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