Job Description

1st Line IT Service Desk Engineer
Location: Either of our following-South Air IT Locations: London, Milton Keynes or Oxford

Position Overview

We are seeking a highly motivated and customer-centric individual to join our dynamic team as a 1st Line IT Service Desk Engineer. The primary focus of this role is to deliver exceptional customer service and technical support to our clients, primarily utilising Microsoft 365 applications across multiple areas. Additionally, expertise in cloud technologies such as Azure, Office 365, and Autopilot is highly desirable. 

Key Responsibilities

  • Provide first-line technical support to clients via phone, email, and ticketing system, ensuring timely resolution of issues and exceptional customer satisfaction.
  • Troubleshoot and resolve user problems related to Microsoft 365 applications, including but not limited to Outlook, SharePoint, Teams, and OneDrive.
  • Assist users with account ...

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