Job Description

Responsibilities

:
  • End-User Computing: Windows device setup, basic troubleshooting, patch/status checks, peripherals (monitor, dock, printer).
  • Identity & Access: Password resets, MFA assistance, account unlocks, basic group membership changes within policy.
  • Productivity Apps: Microsoft 365 (Outlook/Teams/OneDrive/SharePoint), common line-of-business apps; profile/config issues.
  • Networking (User-Level): Wi‑Fi/Ethernet connectivity checks, VPN client issues, DNS/DHCP basics; escalate if site-level impact.
  • Security Basics: AV/EDR alerts triage (e.g., false positives), BitLocker keys retrieval (under protocol), phishing reporting.
  • Hardware Logistics: Device swaps, RMA coordination, asset handover, and accurate asset record updates.
  • Service Requests: Standard catalogue items (new starter kits, software install, shared mailbox access, distribution lists, SharePoint online access).
  • Knowledge & Training: Maintain FAQs, create step-by-step guides, and coach users on best practices.
  • Incident triage: User can't sign in post-password' change; verify sync, MFA method, device compliance; resolve or escalate.
  • Teams/Outlook disruptions: Diagnose profile/cache issues; validate service health; apply client-side fixes.
  • Software deployments: Trigger/verify deployments via endpoint management; confirm install status; capture logs if failure.
  • Onboarding support: Prepare devices, apply baseline profiles, validate accounts/MFA, deliver handover, and capture acceptance.
  • Remote support: Use approved remote tools to guide users; ensure consent and security protocols are followed.

    • About You - Skills & Experience Required:

    We're looking for a motivated individual with a background in 1st Line IT support and an enjoyment of supporting colleagues across the globe, and providing solutions in a fast-paced, dynamic environment.

    Qualifications:

  • High School Diploma or equivalent

    • Technical Skills and Experience:

  • Endpoint management: Microsoft Intune (basic)

  • Directory/Identity: Azure AD / Active Directory (basic)

  • Collaboration: MS Teams, Outlook, SharePoint

  • Asset Management: hardware / software inventory

  • Ticketing system knowledge

  • Hardware set up (laptops, printers, peripherals)

  • MS 365 user support and Windows troubleshooting

  • Networking fundamentals

    • Soft Skills:

  • Excellent, clear communication skills - able to communicate with stakeholders at all levels

  • Self-starter who thrives in dynamic, fast-paced environments, with an ownership mindset

  • Patience and an empathetic manner

    • What We Offer:

  • Competitive salary + performance-based bonus
  • Pension Scheme
  • Health & wellbeing programs
  • Paid holidays & generous leave policy
  • Learning & development opportunities
  • Inclusive and supportive work culture
  • Hybrid working model (3 office days, 2 remote)

    • Apply for this Position

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