1st Line Support Team Leader

Country: Norway

As a 1st Line Support Team Leader, your role is to lead and coach the First Line Support team to ensure alignment with departmental goals, while also taking an active role in First Line operational support.

In this role, you will oversee the daily operations of the IT Support team, ensuring that the company's systems, networks, and software operate smoothly and effectively. You will provide technical guidance and support, manage the team, and coordinate with other departments to meet technology-related needs. You will continuously review and improve support processes and standard operating procedures (SOPs), and participate in the ongoing evaluation of selected products, software, and solutions to meet functional and budgetary objectives. In addition, you will collaborate closely with dispatchers and service management to ensure compliance with agreed service level agreements (SLAs).

Responsibilities:

• Lead and manage the 1st Line Supp...