Job Description
Our client is currently recruiting a 1st line Support Technician to join their IT Operations Team. The 1st line Support Technician will be responsible for triaging tickets and supporting end users to a 1st line level. You will gain exposure to supporting end users both deskside and remotely.
This will be based 4 days onsite in Brighton, and 1 day in Crawley.
Key Responsibilities for the 1st Line Support Technician
Providing support to help users solve technical issues with their computers, both hardware and software and ensuring support requests are handled in an effective and efficient manner
Liaising directly with end users to resolve any problems, as directed by the System Support Manager to maximise user satisfaction with the resolution of incidents
Working within a team to triage problems and either work on them directly, escalate to another Engineer, or direct to another team
Logging technical support requests over the telephone or by email
Using...
This will be based 4 days onsite in Brighton, and 1 day in Crawley.
Key Responsibilities for the 1st Line Support Technician
Providing support to help users solve technical issues with their computers, both hardware and software and ensuring support requests are handled in an effective and efficient manner
Liaising directly with end users to resolve any problems, as directed by the System Support Manager to maximise user satisfaction with the resolution of incidents
Working within a team to triage problems and either work on them directly, escalate to another Engineer, or direct to another team
Logging technical support requests over the telephone or by email
Using...
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