Job Description

Are you a 1st Line Engineer with at least 6 months of recent IT support experience?

Our client is a well-established MSP, and they are looking for a 1st Line Support Technician to join their fast-growing team. The candidate will be required to work on the Customer Support Team as well as working on specific projects and tasks defined with you by the Management Team You will report directly to the 1st Line Team Leader who works within the Customer Operations group


You will not be a call logger, with the expectation being that you can resolve at least 85% of all the incidents you log yourself.


You will be part of a fast-growing team of support specialists and will be expected to bring your own skills and customer service into the team and contribute to the general learning environment we have.


General Skills & Experience

  • Strong customer care and client-facing skills

  • Good verbal and written communicatio...

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