1st Party Collection Representatives (Monterrey)

Description:
**Company Overview**:
Segoso Mexico - Where Tomorrow is Today.
Our mission is to deliver uncompromising operational excellence by setting the highest standards in service and reliability. We achieve this through our five core values**:Leadership, Training, Talent Acquisition, Rewards, and Technology.**
**Position**: Call Center Representative
**Job Summary**:
**Key Responsibilities**:
- Handle a high volume of incoming and outgoing calls professionally.
- Resolve customer inquiries and issues promptly while maintaining excellent service standards.
- Cure accounts and ensure compliance with company protocols.
- Meet and exceed individual and team performance metrics.
- Collaborate effectively with team members to achieve business goals.
- Participate in ongoing training to enhance product knowledge and customer interaction skills.
**What We Offer**:
- Paid training to set you up for success.
- Competitive hourly pay with a monthl...