Job Description
HyperGuest is looking for a 1st tier support to join our team in India!
As a 1st Tier Support at HyperGuest, you will play a pivotal role in maintaining our high standards of customer satisfaction. Your primary responsibilities will include:
You will take initiative in finding the root cause and solve it whenever possible, by investigating the problem while assisting the customers. You will also be in charge of managing a group of Support agents within the Support Department.
Responsibilities:
As a 1st Tier Support at HyperGuest, you will play a pivotal role in maintaining our high standards of customer satisfaction. Your primary responsibilities will include:
You will take initiative in finding the root cause and solve it whenever possible, by investigating the problem while assisting the customers. You will also be in charge of managing a group of Support agents within the Support Department.
Responsibilities:
- Provide information and advice to users on our connection and distribution types
- Proactively connect with clients to troubleshoot technical issues
- Investigating problems and guiding customers through troubleshooting processes
- Respond to incoming requests for assistance via email (proactive outbound calls might be needed).
- Ensure excellent service and a high level of customer satisfaction
- Maintain client relationsh...
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