1st/2nd Line Support Technician

Job Description

We are working with a friendly successful IT Support company in the Chichester area who are looking to recruit an enthusiastic 1st/2nd Line Support Technician to join their growing business.

As a 1st/2nd Line Support Technician you will be responsible for providing first class customer service and IT support to a variety of clients. With individual needs this role will be suited for someone coming from a similar role who is used to working in a fast paced environment.

You will be responding to inbound support calls that is passed across from the 1st line support. Reporting problems via the helpdesk system to be resolved in a timely manner for each client.

You will provide excellent customer service keeping clients up to date with any issues.
You will also be responsible for upgrading types of hardware and software ensuring minimal impact to client.
You will be required to carry out site vi...