Job Description

  • Develop a department of well-trained, competent professionals who continuously improve the
  • organization and themselves
  • Conduct Train-the-Trainer sessions
  • Conduct quarterly one-on-ones with Trainers
  • Coordinate with the Quality Supervisor and Operations on consistency issues
  • Create and maintain consultant training schedule
  • Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Convergys managers, supervisors and consultants
  • Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization
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