Job Description
- Develop a department of well-trained, competent professionals who continuously improve the
- organization and themselves
- Conduct Train-the-Trainer sessions
- Conduct quarterly one-on-ones with Trainers
- Coordinate with the Quality Supervisor and Operations on consistency issues
- Create and maintain consultant training schedule
- Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Convergys managers, supervisors and consultants
- Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization
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