Job Description

Hello!

At Factorial we're looking for a new Customer Support Team Lead to help us boost the company to the next level.

We believe in developing our team, spreading our company culture, and sharing our views on how Human Resources can make a difference for organizations all over the world.

Ready to be part of the challenge?

The Role

We are looking for a Customer Support Team Lead to join our team.

  • Supervise and guide the customer support team.
  • Set clear team goals and monitor team performance. Conduct regular team meetings to update members on best practices and continuing expectations.
  • Handle escalated customer issues and provide resolution.
  • Ensure high levels of customer satisfaction through excellent service.
  • Analyze customer service metrics and feedback to identify areas for improveme...

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