Job Description

A tech support company in the Philippines is seeking a Product Support Tier 1 Team Lead to oversee the daily operations of the support team. The successful candidate will manage a team of 12 Support Analysts, ensuring high-quality service delivery while collaborating with cross-functional teams. Requirements include a Bachelor's degree in Information Technology and 3-5 years in a similar leadership role. Strong technical troubleshooting and leadership skills are crucial. The team-oriented role focuses on continuous improvement and operational efficiency. This position includes flexible scheduling for 24/7 coverage.
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