24x7 IT Operations & Service Desk Leader

A global technology company in Monterrey seeks an experienced FSO Manager to provide 24x7 support for IT incidents. Candidates should possess a relevant degree and at least 3 years of customer service experience in a technical help desk environment. Proficiency in Spanish and English (B1/B2) is essential. This role includes troubleshooting, managing client relationships, and providing user account management. The company provides numerous benefits, including medical insurance and vacation days. #J-18808-Ljbffr