26-01 Systems Intern – Helpdesk Support

The International Potato Center (CIP) is seeking a 1 (one)proactive and responsible Systems Intern from the professional careers of
Systems Engineering, Information Technology, Computer Science or related
careers to be part of the Information Technology team.

The position: This position will be based in HQ-Lima, Peru
and will report directly to the Information Technology Unit (ITU). The
objective of this internship is to receive training in the operation of
computer equipment under a local network infrastructure with Microsoft
operating system, support to end users with office applications and specific
applications for research, as well as equipment support activities in network
infrastructure and computer peripherals.

Training
activities:

•Support
in the diagnosis of Hardware/Software incidents of computers as part of
Helpdesk service.
•Support
in the resolution of incidents and problems in the infrastructure of computers,
peripherals and devices connected to a LAN network.
•Support
to end user for MS Office 365 applications, teleconference, resolution of
network incidents and others.
•Knowledge
of ITIL foundation.