2nd Level Operations

**Our Exciting Opportunity!**:
We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
**What you will do**:
- Help with Assurance support activities
- Handle incident management
- Assist with Problem management
- Perform system administration
- Work with Billing operations
**To be successful in the role you must have**:
- Bachelor level, in engineering (IT, Telecom) or
- 3-5 years’ experience of deploy system test and lead testing team.
- ISEB/ISTQB software testing qualifications would be an advantage
**Additional Requirements**:
- Knowledge of Managed Service telecom operations practice
- Knowledge...