Job Description

Duties & Responsibilities:


  • Providing 1st/2nd Line technical support, answering support queries, via ticketing system, email and telephone.

  • Resolve cases remotely (ServiceNow/email/phone) where possible, or directly on customer sites (as and when needed) in line with target resolve times.

  • Ensure that 1st/2nd Line cases are managed through to resolution, ensuring customer communication, case updates, Knowledge Base articles and activities are all performed to a high standard.

  • Be part of 24/7 rota

  • Manage own time effectively and efficiently, ensuring expectations are managed and communicated.

    • Required Competencies:


    Experience of working in a busy and dynamic Managed Services Environment with the following technologies:

  • Windows Server (2012 - 2019)
  • Active directory
  • Virtualisation (HyperV and VMWare)
  • Office 365 Administration
  • Exchange Server
  • MS R...

    • Apply for this Position

    Ready to join Armstrong Knight Ltd? Click the button below to submit your application.

    Submit Application