Job Description

Axiom Technologies is a global IT services partner that supports medium- to large-scale enterprises. Please visit our website for more information about what we do at

Job Summary:
We are seeking a skilled and customer-focused 2nd-Line ICT & AV Support Technician to act as the key escalation point for all advanced IT and audiovisual support incidents. In this dynamic, multicultural environment, you will play a pivotal role in troubleshooting technical issues beyond first-line resolution, supporting network and workplace environments, providing hands-on support for digital workplace and AV technologies, and maintaining high service quality. This is an excellent opportunity for a solutions-oriented team player who thrives under pressure in an international setting.

Key Responsibilities:

ICT & AV Support

  • Serve as the technical escalation point for complex incidents not resolved by first-line support, performing in-depth analysis, troubleshooting, and closure of tickets.
  • Provide hands-on in-person support at the site for desktop, laptop, and AV equipment when remote solutions are insufficient.
  • Install, configure, and maintain a wide range of end-user equipment, including laptops, docking stations, peripherals, mobile devices, and AV systems.
  • Perform preventive maintenance and routine testing on AV and videoconferencing equipment.
  • Offer comprehensive support for videoconferencing solutions (Teams, Zoom, Skype for Business, WebEx), including setup, user training, live troubleshooting, and post-event follow-up.

    • Digital Workplace & Network Management

  • Ensure full corporate network connectivity, including VPN, VLAN configuration, and remote-access services.
  • Assist with VOIP/PABX and mobile telephony (including Teams integration), troubleshooting and coordinating with central network teams where required.
  • Support and document “smart hands” onsite activities related to switching, telephony, WiFi, and public internet.

    • Service Desk & Quality Control

  • Coordinate with the Helpdesk team for seamless remote diagnostics and case follow-up.
  • Enforce ticket-quality standards by reviewing ServiceNow records, correcting discrepancies, and mentoring local first-line ICT staff.
  • Generate regular incident reports, identifying trends and recommending service improvements.
  • Contribute to improving the quality of knowledge base articles and technical documentation.

    • Required Qualifications & Skills:

  • Minimum 2 years of relevant work experience in a similar ICT support or AV environment (traineeships count).
  • Strong technical knowledge of MS Windows, MS Office, and AV/presentation technologies in a business setting.
  • Experience supporting network infrastructure and telephony: switches, PABX, Teams/VOIP, wireless networks.
  • Familiarity with server tasks such as drive access, backup, DHCP (not full system administration).
  • Excellent customer service orientation with outstanding communication and interpersonal skills.
  • Analytical, resourceful, and solutions-driven mindset.
  • Able to assimilate new procedures quickly and work effectively under pressure.
  • Organized, punctual, meticulous, and reliable.
  • Comfortable working in an international and multicultural environment.

    • Preferred:

  • Knowledge or experience working in an ITIL service environment.
  • Local language
  • Previous experience improving service desk processes or knowledge base documentation.

    • Working Conditions:

  • On-site role at the host representation in a professional environment.
  • Some travel to regional satellite sites is required.
  • Standard business hours with some overtime as necessary.
  • Occasional lifting of equipment (up to 25 lbs).

    • What next? 

    If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @

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