Job Description

Job Title: 2nd Line IT Support Engineer
Location: Birmingham
Salary: £35k - £40k


We are looking for a 2nd Line IT Support Engineer to join a dynamic team and provide exceptional technical support across our organisation.

The ideal candidate will come from an existing 2nd line role within an organisation or MSP. They should be organised, excellent communicators, and have a genuine passion for IT.

Key Responsibilities

  • Deliver 2nd line support for hardware, software, and network issues
  • Troubleshoot and resolve escalated tickets from 1st line support
  • Escalate tickets to 3rd line where necessary
  • Manage Active Directory, EntraID, Office 365, and Windows environments
  • Support end-users with remote and on-site assistance
  • Maintain accurate documentation and contribute to kn...

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