2nd Line IT Support Technician

Job Description

We are working with a growing MSP IT company in the Worthing area who are looking to recruit a friendly and experienced 2nd Line IT Support Technician for their busy help desk.

Role: 2nd Line IT Support
Area: MSP IT Support Company
Location: Worthing, West Sussex

As a Support Desk Technician you will be responsible for: 

Answering incoming helpdesk enquiries, and providing assistance to the 1st Line Support team to resolve customer issues
Offering customer support to more complex IT / Network / VOIP issues
Server Configuration and monitoring

Ensuring customers are dealt with professionally, and meeting SLAs
You will also be required to be hands on with all server and desktop products, as well as a variety of networking and other components I.E Routers, Printers and bespoke applications.

Once established within the company you could get the opportunity...