Job Description
2nd Line Network Engineer – Up to £45,000 – Hybrid (4 day working week, including weekends) – IT Managed Services Firm
Overview
We’re currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. We are seeking a skilled 2nd Line Network Engineer to join our dynamic team. In this role, you will provide advanced technical support to customers, resolving complex issues and ensuring the smooth operation of critical network systems. You will collaborate closely with 3rd Line resolver teams and follow established processes to maintain high service standards.
Key Responsibilities
Investigate and resolve technical issues escalated from 1st Line support.
Perform diagnostics, log monitoring, and rule base auditing.
Manage device software upgrades, patches, and bug fixes.
Handle configuration backup/restore and network configuratio...
Overview
We’re currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. We are seeking a skilled 2nd Line Network Engineer to join our dynamic team. In this role, you will provide advanced technical support to customers, resolving complex issues and ensuring the smooth operation of critical network systems. You will collaborate closely with 3rd Line resolver teams and follow established processes to maintain high service standards.
Key Responsibilities
Investigate and resolve technical issues escalated from 1st Line support.
Perform diagnostics, log monitoring, and rule base auditing.
Manage device software upgrades, patches, and bug fixes.
Handle configuration backup/restore and network configuratio...
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