2nd Line Service Desk Engineer

2nd Line Service Desk Engineer – Warrington (Office-based)

Full-time | Competitive salary (based on experience)

Do you thrive in a fast-paced environment where you're trusted to take control and get things done? Looking to grow your skills across Microsoft 365, Azure, and networking while making a real impact every day?

At IDT Support Solutions, we're looking for a capable and motivated engineer who enjoys working through tickets efficiently, takes pride in solving issues quickly, and wants to continue building their technical career within a high-performing team. This is a great opportunity for someone who enjoys variety, responsibility, and the satisfaction of clear results.

The Role

You'll be responsible for delivering high-quality 2nd line support while also managing and progressing 1st line tickets. If you enjoy keeping momentum, working methodically, and seeing your efforts reflected in service performance — this role is for you.

What ...