Job Description
Job Description
Main responsibilities:
To provide 2nd line support customers using our applications.
Deal directly with customers both electronically and on the phone Provide 2nd level investigation support and resolution for customer queries and incidents Account management Keep detailed records of customers interactions and investigations Monitor application system and security alerts Use guides to recreate customer reported issues Work across Teams within the business Support during the roll-out of applications Qualifications
Self-motivated and persistent with a desire to learn
Organised and able to demonstrate a logical and methodical approach; Enjoys helping people; A good level of computer literacy Good oral and written communication skills; Exhibit empathy and patience during interactions with customers;
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