2nd Line Support Consultant

Main responsibilities: 

To provide 2nd line support customers using our applications.  

• Deal directly with customers both electronically and on the phone  
• Provide 2nd level investigation support and resolution for customer queries and incidents  
• Account management 
• Keep detailed records of customers interactions and investigations 
• Monitor application system and security alerts 
• Use guides to recreate customer reported issues 
• Work across Teams within the business 
• Support during the roll-out of applications  

Qualifications

Self-motivated and persistent with a desire to learn  

• Organised and able to demonstrate a logical and methodical approach; 
• Enjoys helping people;  
•  A good level of computer literacy &#...