2nd Line Support

Job Description

2nd line support technician required – based in Redditch. My client are looking for a bright, motivated individual to join their application support help desk team, within a well-established and progressive company. They specialise in Inventory management and supply chain consultancy, providing a flexible software solution to assist their expert team in delivering solutions to businesses. 

This is an excellent opportunity to join a company where all team members are highly valued, and who provide exceptional training programs to help develop your career.

Position Overview 

To take inbound calls and emails

To log, detail, progress and resolve support tickets

To read and troubleshoot server log files

Correctly prioritise and resolve tickets within the SLA

To keep the CRM system and all relevant documentation up to date

Create, troubleshoot and fix SQL queries and scripts