2nd Line Technical Support Advisor

Title: 2nd Line Technical Support Advisor

Location: Talbot Green or Sheffield

Full time, Permanent, Hybrid working (3 days working in the office, 2 days at home working per week)

Line manager: Technical Operations Manager

Salary: Up to £29,470

Role overview

Providing 2nd line technical product support to our customers, liaising with Product and 3rd line tech to ensure customer-impacting issues are resolved in a timely manner. Be inspired and challenged as part of our best-in-class support team, with great opportunities for you to explore.

Key responsibilities

• Providing 2nd line technical support to our customers across multiple Tes products.
• Manage product-related technical queries, incidents, and problems to resolution.
• Identifying potential product bugs, enhancements, and feature requests including co-operating with the engineering and product team through weekly meetings to establish priorities.
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