2nd Line Technical Support Analyst

Job Description

2nd Line Technical Support Analyst

Technical Ability:

The candidate must be competent in:

·Installation and configuration of Microsoft Windows Server – all versions

·Installation and configuration of Microsoft Client OS – all versions.

·Microsoft Exchange – all versions

·Advanced network troubleshooting

·Firewall configuration

·DNS, DHCP, TCP/IP and internet routing

·Active Directory

·Office 365

·IT best practices and configurations

Role:

·Providing escalation support to the help desk

·Setup and configuration – Servers, firewalls, routers, wifi

·Help with project planning and implementation

·Going to site to help with installations and DR

·Salary:£25,000 - £35,000 pa