2nd/3rd Line Platform Engineer

Responsibilities

• Provide 2nd/3rd line technical support and engineering expertise for incident, problem, and change management across production and non-production environments, including out-of-hours escalation as required.
• Administer and troubleshoot Windows Server platforms (AD, GPO, DNS, DHCP, IIS, clustering) in large‑scale virtualised environments.
• Conduct root‑cause analysis and resolution of complex platform issues.
• Maintain and enhance automation and deployment workflows using Ansible, CI/CD pipelines (e.g. GoCD), and platform‑native automation tooling.
• Support Citrix and virtualised platforms such as VMware vSphere and vRealize Automation (vRA).
• Support Windows‑based and Linux (RHEL/CentOS/Oracle v8+9) systems, including patching and configuration management.
• Monitor, maintain, and optimise system health, capacity, and performance using SCOM, Tripwire, and other enterprise monitoring and logging solutio...