3rd Line Data Engineer

What you’ll be doing

Your Accountabilities:

Utilizing experience and evolving technical ability to resolve technical incidents, service requests, changes or problems relating to the networks portfolio.

Deal with customer requests in line with Service definitions and SLA’s.

To escalate and manage incidents and requests to vendors in a timely fashion.

Management and documentation of information relating to customer incidents, service requests, change and problem, and the effective communication of progress of such events to all stakeholders in line with internal process.

Collaborate with all BT business units to bring about timely resolution of technical issues.

Ensuring continued development of product knowledge, known issues and troubleshooting techniques throughout the support teams.

Undertake personal training and development in line with departmental needs and in line with a Personal Development Plan as agr...