Job Description

Role

Do you want to play a key role in providing top-tier technical support?

You’ll have the opportunity to join an award-winning provider of Connected Cloud Solutions.

Why you will love this role:

  • Provide technical support for incoming customer queries and escalations.
  • Take ownership of high-level incidents and problems, ensuring timely resolution.
  • Mentor and develop 2nd/3rd line engineers, sharing your expertise.
  • Ensure incident management procedures are followed with precision.

    • You’ll benefit from:

  • Obtain a CCNP cert (or equivalent) if needed and advance your career.
  • Showcase your exceptional customer service skills.
  • Apply your strong understanding of Routing and Switching technologies.

    • This role is with a renowned provider of Connected Cloud Solutions to UK businesses, offering an opportunity to make a significant impact and grow your career in a ...

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