Job Description

We’re looking for a 3rd Line Service Desk Engineer to join our team. We understand that not everyone will meet 100% of the requirements—if your current skill set covers the majority, we encourage you to apply. 

The Role

As a 3rd Line Engineer, you’ll be part of our Centre of Excellence – North 3rd line support team, working within a team of eight engineers. You’ll proactively resolve complex IT issues requiring deep expertise across infrastructure, networks, servers, and cloud environments. 

What you’ll do

  • Incident & Request Management: Work on incidents and service requests.
  • Change Management: Provide technical peer review/approval for IT changes and raise change requests when required.
  • Project Support: Occasionally support project activities and tasks.
  • Technical Training: Deliver quick “lunch & learn” sessions to the Service Desk once every 8 weeks.
  • Pro...

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