51083538540 - Operations Coordinator

Job Type: Part-Time (Possibility of Full-Time)
Location: 100% Remote
Timezone: US (EST)

About the Company

A modern, design-led beauty brand focused on high-quality haircare rituals and thoughtful consumer experience. The company is known for its elevated aesthetic, clean product formulations, strong brand storytelling, and a loyal community that values mindful routines. Operations play a key role in supporting the brand’s premium customer experience across e-commerce and retail channels.

Scope of the Role

The Operations Coordinator will support day-to-day operational workflows across inventory, fulfilment, procurement and backend ecommerce systems. This role starts as part-time for the first few months and has the potential to transitions into full-time. The ideal candidate has hands-on experience with Shopify and CIN7, a strong operational mindset, and preferably a background in the beauty industry.

Duties and Responsibilities:

Inventory & System Management

• Manage and maintain product data, inventory levels, SKU information, and BOMs (Bills of Materials) across Shopify and CIN7
• Execute SKU updates, product launches, and operational tasks supporting the ecommerce calendar
• Perform routine QA checks across systems to ensure data accuracy, operational consistency, and inventory integrity
• Support the ERP transition and implementation, ensuring accurate data migration and system adoption
• Monitor inventory accuracy metrics and support physical inventory auditing processes

Fulfillment & Order Management

• Coordinate fulfillment processes, troubleshoot order issues, and ensure timely shipments across all distribution channels (DTC, wholesale, retail)
• Monitor order flows and communicate with 3PL warehouse team to ensure smooth receiving, QC, kitting, and distribution operations
• Process and track intra-warehouse transfers and inventory movements
• Support customer service escalation by providing operational insights (inventory availability, order status, shipment tracking)

Procurement & Supply Chain Coordination

• Track and manage purchase orders from creation through delivery, maintaining accurate records in CIN7
• Monitor incoming POs, supplier timelines, lead times, and coordinate with warehouse on inbound shipments
• Serve as a point of contact for supplier communications regarding order confirmations, shipment tracking, delivery schedules, and issue resolution
• Flag potential supply chain delays that could impact inventory availability or product launches
• Support demand planning activities by tracking sales trends and promotional calendars
• Maintain accurate costing data and coordinate with finance to reconcile supplier invoices against purchase orders and receipts
• Assist with supplier onboarding including documentation collection and system setup
  

Requirements:

• Must have: Strong experience with Shopify and CIN7 (mandatory).
• Preferred: Experience in the beauty industry or high SKU-count consumer brands.
• 2–4 years in ecommerce operations, fulfilment, or supply chain coordination.
• Excellent organisational skills and attention to detail.
• Ability to work EST hours and communicate clearly across global teams.
• Comfortable in a fast-paced environment with shifting priorities.
• Strong problem-solving skills and ability to work independently.

Preferred Qualifications

• Experience in the beauty industry or high SKU-count consumer brands
• Familiarity with EDI systems and wholesale/retail order management
• Understanding of supply chain metrics (lead times, inventory turnover, fill rates)
• Knowledge of BOM maintenance and SKU lifecycle management
• Exposure to 3PL warehouse operations and fulfillment processes
  

Work Style & Competencies

• Ability to work EST hours and communicate clearly across global teams and time zones
• Comfortable in a fast-paced, high-growth startup environment with shifting priorities
• Detail-oriented with strong organizational and time management skills
• Proactive communicator who knows when to escalate issues
• Team player who thrives in cross-functional collaboration
• Process-driven mindset with continuous improvement orientation