[5761] Service Delivery & Project Manager (IT Services)

Overview

Location: Remote – once per month a visit in the office (e.g. Paris) will be requested. Mandatory: EU Nationality, Europass CV Template.

Responsibilities

• Service Delivery & Performance
  • Ensure services are delivered on time, within scope, and in line with agreed quality standards.
  • Monitor, manage, and report on Service Level Agreements (SLAs) and key performance indicators (KPIs).
  • Lead continuous improvement initiatives to enhance service performance, efficiency, and quality.
• Client & Stakeholder Management
  • Act as the primary point of contact for clients on all service delivery matters.
  • Build strong client relationships, understand business needs, and manage expectations effectively.
  • Facilitate regular service reviews, performance meetings, and improvement discussions.
• Onboarding & Transition Management
  • Lead the onboardin...