Job Description

Description

Position at Wind River Responsibilities
  • Provide Technical Support to Software Suite: Cloud Platform, Analytics, OpenStack and Conductor
  • In depth log debug and analysis
  • Support customer KPI’s and SLA’s
  • Software Upgrades and Patching
  • Emergency Recovery for outages reported by customers
  • Maintenance of customer lab environments
  • Mentor and train others in the organization
  • Document and develop technical content and solutions for knowledgebase
    • ABOUT YOU
  • Bachelor’s degree in a technical field: Computer Science, Engineering, or similar
  • Experience working in an external customer facing technical support role
  • Experience troubleshooting complex technical issues
  • Excellent written and verbal communication skills in English
  • Fundamental L2/L3 networking knowledge: network stacks, switching, routing, firewalls, etc.
  • Experience working...

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