Job Description
Description
Position at Wind River
ResponsibilitiesProvide Technical Support to Software Suite: Cloud Platform, Analytics, OpenStack and ConductorIn depth log debug and analysisSupport customer KPI’s and SLA’sSoftware Upgrades and PatchingEmergency Recovery for outages reported by customersMaintenance of customer lab environmentsMentor and train others in the organizationDocument and develop technical content and solutions for knowledgebaseABOUT YOUBachelor’s degree in a technical field: Computer Science, Engineering, or similarExperience working in an external customer facing technical support roleExperience troubleshooting complex technical issuesExcellent written and verbal communication skills in EnglishFundamental L2/L3 networking knowledge: network stacks, switching, routing, firewalls, etc.Experience working with Linux
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