(A) Solution Specialist (Contact Center Software Solution)

(A) Solution Specialist (Contact Center Software Solution)

Permanent

Responsibilities

• Manage new customer projects from requirement mapping, deployment, testing, user training, commissioning to maintenance.
• Troubleshoot system and network problems, diagnose and solve related hardware or software faults.
• Analyse, follow up and resolve any support enquiries from customers and vendors.
• Collaborate with the team to identify, troubleshoot and find resolution for technical problems.
• Continuously maintain, improve and share technical knowledge and explore new technologies together with the team.
• Prioritise and manage multiple open cases at a time.
• Establish a good working relationship with customers and internal developers.
• Work outside normal working hours or weekends occasionally to support 24x7 operations.

Requirements

• University degree in Computer S...