A48-Help Desk Technician 48

100% on Site.

Our direct client has an opening for a Help Desk
Technician 48

This position is 14 months with the option of extension,
and the client is in

Golden,
Colorado 80401

The NOC Technician will
be an IT professional who provides technical assistance on computer systems and
serves as the first contact for customers who need technical assistance over
the phone or email. We are looking for a tech-savvy help desk technician to be
responsible for providing technical assistance with computer systems,
networking, hardware, and software. As a help desk technician, you are
responsible for responding to email, chat, or phone queries and offering
technical support to customers using computer systems, hardware, and software.

Responsibilities for
Help Desk Technician

Manage Help Desk
tickets in a timely manner

Respond to customer
issues via phone, email and computer chat and follow-up with customers to
ensure issues are resolved

Document customer
interactions

Resolve customer
reported issues

Escalate unresolved
issues to the next Tier

Install, make changes
and repair computer hardware and software

Monitor and respond
quickly to incoming requests related to IT issues.

Maintain computer
systems and act as support if any system goes down.

Assist with onboarding
and offboarding of new or outgoing users.

Install, configure,
maintain and upgrade PC software.

Tier 1 Networking and
troubleshooting as well as support

Qualifications for Help
Desk Technician

Experience working in a
help desk environment

Flexibility to work a
variety of shifts with minimal notice

Must have reliable
transportation

Must be able to pass a
background check

Proficiency with
Windows, Linux, and IOS computers

Excellent oral and
written communication skills

Detail oriented and
highly organized to keep tickets in order

Ability to remain calm
and professional in stressful situations

Resourcefulness and
quick-thinking nature to troubleshoot new and critical technical issues as they
arise.

Motivated to learn and
troubleshoot new devices and systems in a fast moving IT environment

Understanding and
appreciation for information security within systems and user devices.

Ability to demonstrate
initiative, independence and reliability to complete tasks with little or no
supervision, if necessary

Familiarity with
ticketing systems, preferably Manage Engine, is not a requirement - but is a
plus

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