Job Description

Essential Functions

  • Manage student load and complete daily tasks as directed by leadership through the Roadrunner System, Student Portfolio Report, or other tools.
  • Proactively identify and support at-risk students, providing early resolutions and connecting them to resources for success.
  • Monitor student degree plans, course schedules, and academic progress to ensure compliance with University policies and Satisfactory Academic Progress (SAP) standards.
  • Advise students on financial aid requirements, university policies, and changes to their course of study.
  • Track student balances, recommend lockouts or dismissals when necessary, and assist with collection efforts to maintain reasonable receivables.
  • Maintain professionalism while supporting escalated students and delivering University communications.
  • Participate in team meetings, trainings, and departmental or special projects, contributing to a positive and collaborative work environment.
  • Maintain regular and reliable attendance, and perform other duties as assigned.

    • Requirements:

    Education & Experience:

  • Bachelor's degree preferred. 
  • Minimum of one (1) year of experience in advising, customer service or related is required. 
  • Experience in student services or training and development in a collegial setting preferred. 
  • Experience working in a fast-paced customer or student-centric position preferred. 
  • Experience in higher education and technology-driven enterprise preferred. 
  • All skills, abilities, and education will be considered for minimum qualifications. 

    • Competencies/Technical/Functional Skills:

  • Knowledge of academic and business practices in an online university environment.
  • Knowledge of University policies, procedures, and updates.
  • Strong customer service focus with the ability to manage conflict, de-escalate concerns, and communicate professionally across all channels with students.
  • Solution-oriented approach when supporting students, colleagues, faculty, and staff while following University and federal guidelines.
  • Understanding of financial aid programs, the FDCP Act, and standard payment practices.
  • Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced setting.
  • Maintains confidentiality and integrity in all interactions and documentation.
  • Skilled in written communication, report preparation, and the use of technology for online engagement.
  • Collaborative team player who contributes to a positive and productive work environment.
  • Knowledge of and alignment with the University’s mission, vision, and goals.
  • Proficient in Microsoft Office.
  • Must be eligible to receive access to the National Student Loan Data System (NSLDS

    • What We Offer

    In addition to competitive compensation and a comprehensive benefits package — including medical, dental, vision, 403b with match, paid holidays, and PTO — National University supports the professional growth of our team members through free education benefits and other growth opportunities.

    Location: Remote, USA

    #LI-Remote

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