Academic Counsellor

Position : Academic Counsellor – UPSC

Experience : 2 - 5 Year

Location : Delhi / Patna / Prayagraj (On-Site)

About Us :

Unacademy is India’s largest learning platform, built with a mission to democratize education for every learner. From its beginnings as a YouTube channel, Unacademy has grown into a comprehensive education ecosystem offering high-quality content, top educators, and technology-driven learning solutions for competitive exams, including UPSC.

About the Role :

We are looking for a dynamic, goal-oriented Academic Counsellor – UPSC with strong knowledge of the UPSC ecosystem. The role involves guiding aspirants through Unacademy’s UPSC programs, driving student enrolments, and ensuring a smooth and supportive counselling and enrolment experience. You will play a key role in helping learners make informed academic decisions while achieving enrolment targets.

Key Responsibilities :

Prospecting & Lead Management

● Identify and research prospective students, target segments, and local markets.

● Generate and manage leads through calls, online research, networking, and local outreach.

Student Counselling & Relationship Management

● Interact with UPSC aspirants to understand their academic goals and learning needs.

● Recommend suitable courses and learning programs based on student requirements.

● Build and maintain strong relationships with prospective and enrolled students.

● Ensure high levels of student satisfaction through timely follow-ups and support.

Enrolment & Revenue Growth

● Drive enrolments by conducting effective counselling sessions and program presentations. ● Meet and exceed enrolment and revenue targets.

● Handle objections, negotiate where required, and close enrolments efficiently.

Market Insights & Analysis

● Stay updated on UPSC exam trends, student behaviour, and competitor offerings.

● Share insights to improve counselling strategies and program positioning.

Reporting & Documentation

● Maintain accurate records of leads, counselling interactions, and conversions in CRM systems.

● Prepare regular performance reports and enrolment forecasts for management review.

Collaboration

● Work closely with sales, academic, and product teams to achieve shared objectives.

● Share student feedback to help improve offerings and overall learner experience.

Qualifications & Skills

● Bachelor’s degree required (Master’s degree preferred).

● Strong understanding of UPSC examinations and preparation ecosystem is mandatory.

● Experience across the counselling/sales lifecycle, including enrolment closure.

● Excellent communication, presentation, and negotiation skills.

● Proficiency in English or Hindi (both preferred).

● Experience with CRM tools or lead management systems.

● Strong analytical, problem-solving, and interpersonal skills.

● High integrity, professionalism, and a learner-first mindset.