Academic Counselor

Key Responsibilities:

• Handle inbound and outbound calls with prospective students and parents for programme-related enquiries.
• Provide clear information on programmes, eligibility, admissions process, fees, and scholarships.
• Guide applicants through the application process, documentation, and timelines.
• Maintain accurate records of leads, interactions, and follow-ups in the CRM.
• Conduct timely follow-ups via calls, emails, and messages to support decision-making.
• Resolve queries effectively and escalate complex cases to relevant teams.
• Ensure adherence to admission policies, data privacy, and confidentiality norms.
• Stay updated on programmes, admission guidelines, and institutional updates.