Access Center Navigator (Per Diem)

Job Summary:

Serves as a point of contact for referring physicians, patients and caregivers to provide assistance with assessing physician services offered within Virtua.Convert callers interested in Virtua Health into appointments, referrals and utilization of services. Serves as a liaison between referring physicians, patients, and specialists and team members.

Position Responsibilities:

Navigate patients through the continuum of care. Serve as a concierge service to improve better customer outcomes for optimal transition of care. Also increase Virtua’s business and patient satisfaction by using excellent customer service skills to navigate patients within Virtua and coordinate all appointments for services, consults, register for classes and Virtua programs, provide physician referrals according to the callers needs. Part of the healthcare delivery service, reducing gaps in care, identifying and helping a patient overcome possible barrie...