Job Description

Accommodation Advisor

Salary: £28,.75 pa + Benefits

Location: HMP Winchester with support across the wider region.

Rebuilding your life after prison is one of the toughest challenges a person can face. But with the right support, its possible. Thats where you come in. 

Were looking for an Accommodation Advisor to join the team someone with a rare mix of compassion, resilience, organisation and flexibility. This is for the person who understands that rehabilitation isnt just about offering advice; its about rolling up your sleeves and proactively supporting individuals on their journey towards securing stable accommodation and rebuilding their lives.

About the Role:

You will be based from the prison with some cover across probation offices and will work with a caseload of individuals to provide advice and support relevant to their housing needs. Youll carry out initial assessments to understand needs and agree an action plan. This may include support to end/sustain a tenancy, find accommodation or basic budgeting advice. Whilst we dont provide accommodation, we work with organisations that do, and nurturing these relationships is key in this role.

You'll travel between sites, meeting people where they are, so no day will be the same and the ability to travel is essential.

What Youll Be Doing:

  • Collaborating with key partners: Youll work alongside probation and other stakeholders to secure housing solutions i.e local authorities, housing strategy teams and landlords.
  • Caseload management:  Youll manage multiple individuals, balancing their needs while keeping up with all the related admin.
  • Working to KPIs: Youll be responsible for meeting performance targets and deadlines. Success in this role requires strong time management, prioritisation, and a results-driven approach to ensure the best outcomes.
  • Quality Recording:  Keep thorough records of all your work on our IT system, ensuring progress is properly tracked.

    • What Were Looking For:

  • Relationship Building:  Youre able to connect with people at all levels, engaging with key stakeholders within prisons and probation. You will build relationships with service users in a way thats genuine, promotes a sense of trust and is non-judgmental.
  • IT and Administrative skills: Keeping meticulous records of every interaction within strict set timelines to measure client progress and ensure effective interventions.
  • Safeguarding awareness: You are supporting complex individuals at a challenging time in their lives and will need to be able to identify any safeguarding risks.
  • Ownership: You will be the sort of person who thrives on taking ownership, even during the busiest of times and is motivated by getting results.

    • This role will require flexibility to travel to Bullingdon and Southampton, so we need flexibility and the means to travel.

    We particularly welcome applications from those with experience in housing and an awareness of housing legislation

    What We Offer:

    At Ingeus, we listen to our employees and have developed a benefits package that supports both your personal and professional well-being:

  • 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
  • EAP Support programme available 24/7, including 6 free counselling sessions.
  • Private medical insurance and life assurance .
  • Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
  • Eyecare vouchers to help with glasses or eye care.
  • Exclusive discounts via Perks at Work .
  • Cycle to Work scheme and travel season ticket loan .
  • Long service awards to celebrate your commitment.
  • Salary Finance offering financial education and advice.
  • The opportunity to purchase extra benefits like critical illness cover and dental insurance .

    • Whilst we welcome applications from those with lived experience, this role requires an enhanced Level 1 Vetting and enhanced DBS check. As we wait for the necessary background checks to be completed, youll have plenty of opportunities to shadow your colleagues and ask questions

    At Ingeus , our Justice division is dedicated to transforming lives and creating safer communities. We work alongside individuals on probation and those leaving prison to empower change, provide opportunities, and support rehabilitation. Our mission is to reduce reoffending, build stronger communities, and help people realise their potential.

    About Ingeus:

    We may close the role early if we receive sufficient application so dont delay

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